Ox2 Net

REFUND POLICY

Last Revised: 2020-10-08

Products purchased from Ox2Net.Net, Corp. may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Ox2 Net.com, LLC in accordance with the terms and conditions of the applicable product or service agreement (see here).

“Refund Period”, you may cancel a product at any time. A refund will be automatically processed for products subject to the Standard Refund Terms. For products eligible for a refund but subject to Non-Standard Refund Terms, you must contact Ox2 Net customer service within the applicable refund period to request a refund.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

BRAZILIAN CUSTOMERS: ANY AND ALL PRODUCTS OR SERVICES SOLD BY OX2 NET MAY BE REFUNDED ONLY IF CANCELLED WITHIN SEVEN (7) DAYS FROM THE DATE OF THE TRANSACTION.

GERMAN & UK CUSTOMERS: ANY AND ALL PRODUCTS OR SERVICES SOLD BY OX2 NET MAY BE REFUNDED ONLY IF CANCELLED WITHIN FOURTEEN (14) DAYS FROM THE DATE OF THE TRANSACTION.

Standard Refund Terms

Annual Plans+ – Within 14 days of the date of the transaction.

Monthly Plans*+ – Within 48 hours of the date of the transaction.

Domain Name Registrations/Renewals – within 24 hours of the date of the transaction, for all refundable domains (see non-refundable domains in Non-Standard Refund Terms below.)

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted._

Products with Special Refund Terms

Ad Spend

For SEV Premium, the ad spend and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.

Assisted Service

Refundable after the initial three months.

Auction Featured Listings

Refundable during first 24 hours if there are no bids.

Auctions Additional Categories

Refundable during the first 48 hours if there are no bids.

Domain Backorders

If a Domain Backorder credit has been applied to an auction, then it is non-refundable (if not yet applied to an auction, eligible for a refund within 30 days of the date of the transaction).

Domain Name Registrations/Renewals

  1. Exceptions
.AUNew Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
.COM.AUNew Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
.NET.AUNew Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
.ORG.AUNew Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
.CZManual Renewal – 59 Days (1416 Hours)
.ITAuto-Renewal / Manual Renewal – 14 Days (336 Hours)
.MXNew Registration – 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace Period the fee is unfrozen.
.COM.MXNew Registration – 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace period the fee is unfrozen.
.PEManual Renewal – 29 Days (696 Hours)
.COM.PEManual Renewal – 29 Days (696 Hours)
.NET.PEManual Renewal – 29 Days (696 Hours)
.NOM.PEManual Renewal – 29 Days (696 Hours)
.ORG.PEManual Renewal – 29 Days (696 Hours)
.PHManual Renewal – 59 Days (1416 Hours)
.COM.PHManual Renewal – 59 Days (1416 Hours)
.NET.PHManual Renewal – 59 Days (1416 Hours)
.ORG.PHManual Renewal – 59 Days (1416 Hours)
.SEManual Renewal – 69 Days (1656 Hours)
.SGManual Renewal – 29 Days (696 Hours)
.SOAuto-Renewal / Manual Renewal – 4 Days (96 Hours)
.COM.SOAuto-Renewal / Manual Renewal – 4 Days (96 Hours)
.NET.SOAuto-Renewal / Manual Renewal – 4 Days (96 Hours)
.ORG.SOAuto-Renewal / Manual Renewal – 4 Days (96 Hours)
.UKNew Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
.CO.UKNew Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
.ME.UKNew Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
.ORG.UKNew Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
  1. Pre-Registrations
    For gTLD pre-registrations, application fees are non-refundable*.
    *For more information on pre-registration refunds with ResellerClub or Enom. family of TLDs ResellerClub And TLDs Enom, see Donuts’ Pre-Registration Refunds and Auctions policy.

Expert Services

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Ox2 Net IT Services

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on Ox2 Net’s website and is not subject to any promotion, discount, or other reduction in price).

SEO Services

SEO Services is a 12-month commitment; in order to receive best results, you are expected use the Services for the entire 12-month term.

For all SEO Services plans, you can cancel within 48 hours of the date of the transaction and receive a full refund for any remaining months in your committed term, to your original payment method. No refund will be issues for the prior months.

If you purchase a monthly plan and cancel more than 48 hours after the date of the transaction, you agree to pay for that current month of SEO Services, but Ox2 Net will not bill you for any future months. However, you will not be refunded the cost of the current or past months.

If you purchase a semiannual or annual plan and cancel more than 48 hours after the date of the transaction, you agree to pay for the current month of SEO Services and Ox2 Net will issue a 50% prorated refund to your original payment method for any remaining unused months.

Sitelock 911

You may request a refund within 30 days from the date of transaction ONLY IF you have not yet activated the product.

Social Media Management

You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Trustee Fees

Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.

Website Design Services

Web Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Website Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.

Website Care: If you purchase Website Care and you have completed 1 or more request(s), during the billing period, your subscription is non-refundable.

If no request have been fulfilled with the Website Care service, you are eligible for a refund as defined in the “Standard Refund Terms”:

Website Security

Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed.

WordPress Premium Support

Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.

Products Not Eligible for Refunds

.AI.NU
.AM.NZ
.AT.CO.NZ
.BE.NET.NZ
.CH.ORG.NZ
.CL.PL
.DE.BIZ.PL
.DK.COM.PL
.ES.INFO.PL
.COM.ES.NET.PL
.NOM.ES.ORG.PL
.ORG.ES.RU
.EU.COM.RU
.FM.NET.RU
.FR.ORG.RU
.GG.TC
.GS.TK
.CO.JP.VE
.JP.CO.VE
.KR.COM.VE
.CO.KR.INFO.VE
.NE.KR.NET.VE
.RE.KR.ORG.VE
.MS.WEB.VE
.NL.VG
.NO.CO.ZA
.BR.COM.BR
.NET.BR.ORG.BR
.AMSTERDAM(New Registration and Manual Renewal Only)
.ARCHI(Manual Renewal Only)
.BIO(Manual Renewal Only)
.SKI(Manual Renewal Only)
.CA(Manual Renewal Only)
.CZ(New Registration and Auto-Renewal Only)
.IT(New Registration Only)
.MX(Manual Renewal Only)
.COM.MX(Manual Renewal Only)
.PE(New Registration and Auto-Renewal Only)
.COM.PE(New Registration and Auto-Renewal Only)
.NET.PE(New Registration and Auto-Renewal Only)
.NOM.PE(New Registration and Auto-Renewal Only)
.ORG.PE(New Registration and Auto-Renewal Only)
.PH(New Registration and Auto-Renewal Only)
.COM.PH(New Registration and Auto-Renewal Only)
.NET.PH(New Registration and Auto-Renewal Only)
.ORG.PH(New Registration and Auto-Renewal Only)
.SE(New Registration and Auto-Renewal Only)
.SG(New Registration and Auto-Renewal Only)
.SO(New Registrations Only)
.COM.SO(New Registrations Only)
.NET.SO(New Registrations Only)
.ORG.SO(New Registrations Only)
.TW(Auto-Renewal Only)
.COM.TW(Auto-Renewal Only)
.IDV.TW(Auto-Renewal Only)
.ORG.TW(Auto-Renewal Only)
.UK(Registration and Auto-Renewal Only)
.CO.UK(Registration and Auto-Renewal Only)
ME.UK(Registration and Auto-Renewal Only)
.ORG.UK(Registration and Auto-Renewal Only)

Usage Policies

How much disk space and bandwidth will my plan include?

For plans supporting “Unmetered” disk space and/or bandwidth, we do not have defined limitations, which means you are not charged according to the amount of disk space or bandwidth you use. While these resources are not infinite, we believe our customers should have all of the resources necessary to build an online presence, and the majority of our customers will have more than enough disk space and bandwidth to meet their needs.

With that being said, all use of hosting space provided by Ox2 Net is subject to our Terms of Service and Acceptable Use Policy. Disk space and bandwidth should only be utilized in the normal operation of a personal or small business website.

For example, accounts with an excessive amount of database tables (i.e. in excess of 5,000 database tables) or an excessive database size (i.e. in excess of 10GB total database usage or 5GB database usage in a single database) would be in violation of our Terms of Service and Acceptable Use Policy. Please see our Terms of Service and Acceptable Use Policy for more information.

What happens if I exceed usage?

If we have concerns about your account’s bandwidth or disk space utilization, you will receive an email to your account on file asking you to reduce usage.

It is very rare for a customer who is managing a personal or small business website to exceed our usage policies, however, Ox2 Net reserves the right to terminate a Subscriber account, with or without notice, for excessive use of resources that result in degradation of service performance or the Services.

Free Domain Policy

If your hosting plan comes with a free domain through Ox2 Net and you cancel within the first year, please note there is a non-refundable domain fee based on the regular cost of the domain, which can be found in your control panel, plus any applicable fees, for the domain name. The fee not only covers our own costs, but it ensures that, even if you’re dissatisfied with your experience at Ox2 Net, you won’t lose your domain name. Upon payment of the domain fee, you’ll be free to transfer it or simply point it elsewhere. Please note, however, that newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. If you elect to renew your domain name, you will retain ownership of the domain name until the end of its registration period.

Free Domain Policy

If your hosting plan comes with a free domain through Ox2 Net and you cancel within the first year, please note there is a non-refundable domain fee based on the regular cost of the domain, which can be found in your control panel, plus any applicable fees, for the domain name. The fee not only covers our own costs, but it ensures that, even if you’re dissatisfied with your experience at Ox2 Net, you won’t lose your domain name. Upon payment of the domain fee, you’ll be free to transfer it or simply point it elsewhere. Please note, however, that newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. If you elect to renew your domain name, you will retain ownership of the domain name until the end of its registration period.